Shipping Policy

At Lumien, we are committed to ensuring your order reaches you swiftly and in excellent condition. We only ship through trusted courier partners to ensure a smooth delivery experience.

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Combined Shipping

While we strive to combine all items in your order into a single shipment, certain products may require separate shipping due to their characteristics or availability. We will notify you in such cases before proceeding with separate shipments.

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Tracking Your Order

You can track the status of your shipment on our website by visiting the “Track Your Order” section. Please note that all items, including gifts, will be shipped with an invoice reflecting the price as per Indian tax regulations.

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Multiple Orders

For multiple orders placed at the same address within a short span, we may combine them to optimize shipping. In such cases, please be aware that shipping fees for additional items will not be refunded.

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Lithium Content Products

Products containing lithium will be shipped via surface/road transportation.

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Responsibilities and Disclaimers

Lumien will not be responsible for issues arising from:

• Incomplete or incorrect shipping addresses (e.g., C/o, PO Box, or hostel addresses)

• Orders delivered to third parties (e.g., neighbors, building security, etc.)

• Inappropriate address details or contact information

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Shipping Partners

We work with top-tier logistics providers such as Bluedart, Delhivery, and EMS Speed Post to ensure reliable delivery across India. Our delivery partners are chosen based on their coverage of your shipping destination. We’ll always select the most efficient and secure option to get your order to you.

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Shipping Time / Delivery Time

We aim to ship orders within 4-6 days after they are placed. While we strive to deliver within 7-10 working days across India, external factors such as public holidays, shipping location, and courier delays may affect this timeline. To ensure timely delivery, we recommend placing your orders with enough lead time, especially during high-demand seasons.

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Customization and Special Orders

For any customized or personalized products, please be aware that they may require additional processing time before they are shipped. We will inform you of any changes to the shipping schedule for custom order​​​.

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Return and Refund Policy

At Lumien, we take great pride in crafting high-quality, sustainable products designed to last. As such, we do not typically offer returns, replacements, or refunds. However, in rare cases where there may be an issue with your product, we’re happy to evaluate the situation. If your concern falls within our review criteria, we will gladly examine the item to determine whether a refund or replacement is appropriate.

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We are committed to ensuring you have a positive experience with Lumien, and our team is always here to help resolve any concerns to the best of our ability. Please feel free to contact us at contact@lumien.in if you need assistance.​​​​